Broker Assistance Insurance Services delivers its services in accordance with three core values:
Service – Excellence – Retention.
Our service provides customers with an essential tool; keeping them on the road with the promise that whatever happens to their car or commercial vehicle, their mobility is assured. Should we fail to deliver on our promise to keep them on the road, the consequences could be disastrous for both policy holders and their brokers.
Entrusted with the most important asset of any insurance broker, its customers, we take our responsibility to deliver an outstanding level of service extremely seriously. We know that your clients are safe in our hands but to prove just how confident we are, we have developed the BAIS Renewal Guarantee.
In the unlikely event that BAIS should fail to meet the highest service standards and, as a consequence, your customer decides to go elsewhere, we will:
- Guarantee to recover that customer for you, or - Pay up to £1,000 towards the client’s renewal premium if they renew with our client broker
Lee Davies, Sales Account Manager at BAIS, explains: “There’s nothing currently on the market that matches our guarantee.
We are extremely confident that we consistently deliver the highest levels of service which minimises complaints and ultimately helps retain clients. With the BAIS Renewal Guarantee we make it essential to our business that our clients retain their business.”
Surroundingconcept Ltd t/a Broker Assistance Insurance Services (BAIS) is authorised and regulated by the Financial Services Authority, FSA Register number is 593361.
You may check this on the FSA’s register by visiting the FSA's website, www.fsa.gov.uk/register/ or by contacting the FSA on 0845 606 1234.
Surroundingconcept Ltd t/a Broker Assistance Insurance Services (BAIS) is authorised and regulated by the Ministry of Justice under reference number CRM28760.