Had an accident?................what do I need to do?

We are here to make it easy for you to keep mobile

CALL OUR CLAIMS HELPLINE ON 0844 3353954

People don't have accidents every day so are often unsure as to what they should do if an accident does occur. In the unfortunate event that you do suffer an accident or motor related incident then please remember the points below and call one of our dedicated care team. We will help take the headache away from you, keeping you mobile and up to date on how your claim is progressing. All this can be done with just one call.

1. Talk to one of our dedicated care team giving as much information as you have available in relation to the accident including; the circumstances involved and any third party details including telephone contact numbers. The third party is the person/persons other than you that have been involved in the incident. You will need to provide details including registration numbers, the vehicles make and model; your insurance company and policy details and those of the third party if you have obtained them. If there were any witnesses to the accident then it would be very useful to obtain their contact details too.
2. We are usually able to establish initial findings to who was at fault for the accident in just a few minutes based on the description you provide to us. We may occasionally need to make some further enquiries but these will be dealt with quickly. Whilst most incidents are reasonably straight forward, wherever possible photographs of the damage of the vehicle and/or photographs of the location can be really useful.
3. We will book your vehicle in to your preferred body repair shop so that the damage can be assessed by an engineer and an estimate can be obtained for the cost of the repair. If you do not have a preferred repairer we have a national network who would be pleased to help in the event of a non-fault accident.
4. If you would like us to authorise and fund the cost of repairs to your vehicle we will do so at our discretion and will recover the costs from the insurer of the negligent third party. In these events we will use a Broker Assistance approved bodyshop.
5. We will provide you with a replacement vehicle for the period of time that you are unable to use your vehicle, where we are satisfied that another identifiable party is at fault for the accident. The costs will be recovered from the insurer of the negligent third party and your replacement car will be delivered to you at a convenient time and location. You will need to pay the fuel costs as you would with your own car.
6. For your added protection and peace of mind, we are able to arrange an insurance policy on your behalf which (subject to the terms and conditions of the policy) protects you from having to pay our charges and any repair charges funded by us in the event that they are not recovered from the at fault driver or their insurer. Subject to certain qualifying criteria, we provide this cover free of charge when you hire a vehicle from us - we pay the insurance premium on your behalf. We will provide you with further details of this insurance policy before we deliver a car to you.
7. If your vehicle is used for commercial purposes, for example a taxi driver, we will be able to help you establish the recoverability of a loss of earnings. We will advise you in respect of a claim for personal injury or diminution. We will also help claim back any other financial losses you may have incurred due to the incident.
8. Our dedicated Hire Monitoring team will ensure that your repairs are monitored and progressed and you are updated accordingly.
9. We will contact you when repairs to your vehicle are complete, to arrange a mutually convenient time for you to collect your vehicle. You may use the hire vehicle to travel to the repairers and we can arrange for collection of this to take place at this same time. You will be asked to sign a form for the release of your vehicle and our Body Shop Repair Network will contact you within 24 hours to make sure you are happy with the repairs that have been carried out.
10. We will ensure that our Uninsured Loss Recovery Team have all the necessary details to be able to complete your claim for losses.
11. Our claims team will send a payment pack for your claim through to the third party insurer. This pack includes all the supporting documentation they will require to process and settle the claim including any losses you have sustained.
12. WHEN WE RECEIVE SETTLEMENT FROM THE THIRD PARTY INSURER, YOU WILL BE SENT REIMBURSEMENT OF ANY EXCESS YOU MAY HAVE PAID ON THE POLICY AND ALSO ANY LOSSES WE HAVE RECOVERED ON YOUR BEHALF.